Today we announced that Best Buy and Future Shop are consolidating as Best Buy. This means the products, services, and features you have come to expect from Future Shop and FutureShop.ca will now be available at Best Buy and BestBuy.ca. We have plans to invest up to $200 million to build a leading multi-channel customer experience on the Best Buy brand.
Please visit the Best Buy Plug-in iPod & Audio forum to get your questions answered.
12-15-2010 03:42 PM
I bought Dre's Beats Studio headphones a week ago and unfortunately the headband cracked.
I was wondering if I was allowed to get a refund or an exchange (with the receipt) if I went back to FutureShop?
12-15-2010 07:55 PM - edited 12-15-2010 08:22 PM
Absolutely! We even extended our return policy to Jan 2nd for the holidays. Though I would recommend doing it sooner rather than later since it does get quite busy during those weeks.
Mobile Audio Product Expert
Store 748, Edmonton
09-09-2012 09:52 PM - last edited on 09-10-2012 04:29 AM by Dany_S
So I bought these beats off of (competitor) to get a good deal and the first day I used it they failed on me. So when I got the headphones, inside was a little warranty booklet. I want to know if that is the warranty or not that I have on my headphones? Lastly, I don't have the receipt with me, am I still allowed to return it to any electronic store without them needing the receipt still fixing them??? Please respond immediately if you have a solution to my problem