Today we announced that Best Buy and Future Shop are consolidating as Best Buy. This means the products, services, and features you have come to expect from Future Shop and will now be available at Best Buy and We have plans to invest up to $200 million to build a leading multi-channel customer experience on the Best Buy brand.

Visit for more details & click here to learn more about what this means for the Tech Yeah Community.

Please visit the Best Buy Plug-in iPod & Audio forum to get your questions answered.

Posts: 8
Registered: ‎03-21-2009

Broken Monster Beats Studio


I bought Dre's Beats Studio headphones a week ago and unfortunately the headband cracked.
I was wondering if I was allowed to get a refund or an exchange (with the receipt) if I went back to FutureShop?

Thank You!

Posts: 21
Registered: ‎07-05-2007

Re: Broken Monster Beats Studio

[ Edited ]

Absolutely! We even extended our return policy to Jan 2nd for the holidays. Though I would recommend doing it sooner rather than later since it does get quite busy during those weeks.

Mobile Audio Product Expert
Store 748, Edmonton
Posts: 1
Registered: ‎09-09-2012

Re: Broken Monster Beats Studio

[ Edited ]

So I bought these beats off of (competitor) to get a good deal and the first day I used it they failed on me. So when I got the headphones, inside was a little warranty booklet. I want to know if that is the warranty or not that I have on my headphones? Lastly, I don't have the receipt with me, am I still allowed to return it to any electronic store without them needing the receipt still fixing them??? Please respond immediately if you have a solution to my problem

Exalted Expert / Community Ambassador
Posts: 2,364
Registered: ‎08-03-2011

Re: Broken Monster Beats Studio

In order to get them fixed under warranty you need to either contact the manufacture or contact the store you bought them from

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